Sustainability has always been a key factor in Energie AG’s activities. In this year’s inaugural Non-Financial Report, these activities are examined in detail. Introduction by the Management Board About This Report Business Model Quality Management Strategy and Key Topics Sustainability at a Glance Economy Environment Energy Segment Grid Segment Waste Management Segment Water Segment Holding & Services Segment Social Issues Supply Reliability and Quality Customer Orientation and Satisfaction Stakeholder Dialogue Regional Responsibility Employees Living and Working at Energie AG Personnel Development 4.0 Apprentice Training Employer Branding and Recruiting Efforts Occupational Health and Safety Compliance and Anti-Corruption OutlookIntroduction by the Management Board