Quality, safety and environmental management

Customer proximity, transparency and process traceability are top priorities for Energie AG as a quality provider. The whole of Energie AG Oberösterreich in Austria and two entities in the Czech Republic are fully certified according to the international standard for a quality management system under ISO 9001:2015.

An integrated quality, safety and environmental (QSE) management system with a focus on sustainability and maximum efficiency is an integrated component of the management systems used by the Energie AG Group (excluding the Czech Republic Segment). As part of the Company's due diligence measures, the ISO 9001:2015 standard for quality management systems is applied as a Group-wide standard that contributes towards efficient design, continuous improvement and transparent presentation of operational processes and procedures.

There is at least one QSE liaison assigned to all applicable Group companies and holding units. These liaisons are responsible for operational implementation of the QSE management system.

To ensure compliance with relevant environmental and occupational safety requirements, the entities that are not certified to ISO 14001:2015 and ISO 45001:2018 are guided by the historical values for the environmental management standards ISO 14001:2015 and EMAS (“Eco Management and Audit Scheme”) as well as occupational health and safety according to ISO 45001:2018 from the already certified subsidiaries.

The integrated QSE management system ensures the continuous improvement of the Energie AG Group’s services through the active involvement of executives, employees and customers. Regular examination from internal audits and by independent external and accredited certification bodies guarantees top product and service quality, as well as the best possible processes for customers and partners. The high quality of the QSE management system was confirmed by the re-certification audit carried out by TÜV Süd between 28 April and 23 June 2023.

All Energie AG units that have adopted these externally certified quality, safety, environmental and health management systems have processes to identify negative impacts on the environment and employee health, which can then be prevented or mitigated accordingly.

All staff in Austria and northern Italy work at entities certified in accordance with quality management standard ISO 9001:2015. 30.1% of the Austrian and Italian workforce is employed at entities certified to environmental management standard ISO 14001:2015. In addition, 29.2% of employees in Austria work in accordance with the Group’s environmental management system EMAS, while 43.3% of Group employees work in units certified under ISO 45001:2018. The additional and specific standards ISO 14001:2015 and EMAS were implemented for the Waste Management Segment, which accounts for 26.9% of employees in Austria, between 2010 and 2013.

The Grid Segment is certified to QS-GNB 200 (quality requirements for gas grid operators) and TSM P100 (technical safety management in electricity grids) of the Austrian Association for Gas and Water (ÖVGW). The audit concerned industry-specific requirements pertaining to the assessment of gas and electricity grid operators with regard to the qualification and organisation of their technical units. Other certifications held by Netz OÖ GmbH include ISO 9001:2015 and ONR 192500:2011 concerning the social responsibility of organisations (CSR). Certification under ISO 17025:2018 (requirements for the competence of testing and calibration laboratories) was also obtained. The review of the information security management system (ISMS) according to ISO/IEC 27001:2013 standards as part of a follow-up audit confirmed the high level of information systems security at Netz OÖ. This constitutes a sound basis for the planned overhaul of the energy system. In the 2022/2023 fiscal year, Netz OÖ also became the first Austrian grid operator to be audited in line with ÖVGW QS-GNB 300 (quality requirements on gas grid operators for calorific value determination).

The Waste Management Segment is certified in the areas of quality (ISO 9001:2015), occupational health and safety (ISO 45001:2018), and environment (ISO 14001:2015), and as a qualified waste management operator on the basis of the regulation governing the requirements on waste management operators (RAEF). Energie AG Oberösterreich Umwelt Service GmbH (Umwelt Service GmbH) was the first nationwide waste management company that implemented the current version of the EMAS validation (Regulation [EC] No. 1221/2009) at all its locations back in 2013. Umwelt Service GmbH has also been certified under EU Regulation 333 (scrap metal ceasing to be waste, Ötztal and Timelkam sites), SURE (Sustainable Resources Verification System), the RAL mark of quality (for the demanufacturing of refrigeration units in Timelkam) and ISO 14024:2018 (resources potential for the demanufacturing plant for refrigeration units in Timelkam).

The entities in the Czech Republic are not subject to the Energie AG Oberösterreich Group QSE management system. In accordance with the requirements of the respective subsidiary in the Czech Republic Segment, the two Czech entities ČEVAK, a.s. and VaK Beroun are certified in accordance with the international standards ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018. This means that just over two thirds of the employees in the Czech Republic work in entities that are certified under quality, environmental and occupational safety standards.

Since December 2022, Energie AG Oberösterreich Erzeugung GmbH (Erzeugung GmbH) has been documenting compliance with RED-II criteria for sustainably produced biomass in the context of the voluntary certification system SURE. The power plant location in Timelkam is also certified under ISO 14001:2015 in the environmental management area; the environmental statement meets the requirements of the EMAS regulation. The companies Gas- und Dampfkraftwerk Timelkam GmbH, Netz OÖ GmbH and the Group IT Services department of Business Services GmbH and Telekom GmbH are additionally certified in accordance with the information security management standard ISO 27001:2013.

1) The Czech companies ČEVAK, a.s. and VaK Beroun, a.s. are certified under ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018. 2) Excluding Energie AG Oberösterreich Trading GmbH (Trading GmbH) and Energie AG Oberösterreich Vertrieb GmbH (Vertrieb GmbH). 3) Timelkam power plant location 4) Gas- und Dampfkraftwerk Timelkam GmbH 5) Umwelt Service GmbH 6) Including WDL-Wasserdienstleistungs GmbH (WDL) 7) WDL and Energie AG Südtirol Umwelt Service GmbH (Südtirol Umwelt Service GmbH) 8) Group IT Services department of Business Services GmbH

ISO 27001:2013, TSM P100, ÖVGW QS-GNB 200, ÖVGW QS-GNB 300, ISO 17025:2018, RAL mark of quality, ISO 14024:2018 and SURE are audited and certified separately, not as part of QSE matrix certification.

The governance risk compliance (GRC) management tool implemented in the 2019/2020 fiscal year has now reached the planned scope of use. The processes of the Group companies (with the exception of the Czech Republic Segment) are mapped in this GRC management system, together with their success factors. The tool has been in use for internal and external audits including the associated action monitoring since fiscal year 2020/2021.

Awards for Energie AG in 2022/2023

Energie AG once again claimed numerous awards in the 2022/2023 fiscal year. Among other things, the Energie AG Group was recognised as a leading company in 2023. Following a comprehensive process, the leading company award is conferred on those companies that commit to sustainable corporate success, innovation and social responsibility. For Energie AG, the distinction is motivation to keep on developing.

The company also topped the “raw materials, energy, supply and waste management” sector category in the “Österreichs Top-Arbeitgeber 2023” (Austria’s Best Employer) trend rankings. Energie AG also placed third in the rankings for best employer in Austria. In the annual MARKET employer branding study “BEST EMPLOYER”, Energie AG Oberösterreich was voted third in the overall ranking for Upper Austria by a group of relevance to the labour market. The study rated 235 leading companies active in industry, commerce and services in Upper Austria.

Energie AG was recognised as a Top Company in the kununu ranking. Employees, applicants, apprentices and even former staff members evaluate companies in such categories as working conditions, career opportunities and salary. Top companies are employers who care about the well-being of their employees and are rated highly by those employees.

Energie AG Oberösterreich has been certified as a family-friendly company since June 2012. Its “berufundfamilie”’ certificate underlines the pioneering role of Energie AG as a family-friendly employer.

The “Betriebliche Gesundheitsförderung” (Workplace Health Promotion, BGF) seal of approval has been reaffirmed for Energie AG and its wholly owned subsidiaries in the Energy Segment for the period from 2023 to 2025. Energie AG was first awarded the seal of approval in 2013. The BGF seal recognises successfully completed projects that promote health in the workplace, or the implementation of such projects in regular operations.

For its dedication to apprentice training, Energie AG has received the ineo award from the Upper Austria Economic Chamber until 2025. The i n e o award recognises innovation, sustainability, commitment and orientation – values that define a workplace devoted to the training of young people, day in and day out.

The market research firm management consult Dr. Eisele & Dr. Noll GmbH analysed customer satisfaction in 2023 for Energie AG in the electricity/gas and internet sectors. In the process, Vertrieb GmbH was certified with the top rating of “outstanding service quality”.

On 16 January 2022, the German Sustainable Building Council conferred its highest award for sustainable building for the annexe to the PowerTower.