Quality, safety and environmental management

An integrated quality, safety and environmental management system (QSE) with a focus on sustainability and maximum efficiency is an integrated component of the management systems used by Energie AG Group. As part of the Company's due diligence measures, the ISO 9001:2015 standard for quality management systems is applied as a Group-wide standard that contributes towards effective and efficient design, continuous improvement and transparent presentation of operational processes and procedures.

The governance risk compliance (GRC) management tool implemented in the 2019/2020 fiscal year has now reached the planned scope of use. The processes of the Group companies (with the exception of the Czech Republic Segment) and their success factors are mapped in this GRC management system. The tool has been in use for internal and external audits including the associated action monitoring since fiscal year 2020/2021.

There is at least one QSE liaison assigned to all applicable Group companies and holding units. These liaisons are responsible for operational implementation of the QSE management system.

To ensure compliance with relevant environmental and occupational safety requirements, the entities that are not certified to ISO 14001:2015 and ISO 45001:2018 are guided by the historical values for the environmental management standards ISO 14001:2015 and EMAS (“Eco Management and Audit Scheme”) as well as occupational health and safety ISO 45001:2018 from the already certified subsidiaries. 42.9% of employees at Energie AG Group are working in areas that are certified to ISO 45001:2018.

The integrated QSE management system ensures the continuous improvement of Energie AG Group’s services by actively involving executives, employees and customers. Regular examination from internal audits and by independent external and accredited certification bodies guarantees top product and service quality, as well as the best possible processes for customers and partners. The high quality of the QSE management system was also confirmed by TÜV Süd after a review audit in the early summer months of 2021.

All Energie AG units that have adopted these externally certified quality, safety, environmental and health management systems have processes to identify negative impacts on the environment and employee health, which can then be prevented or mitigated accordingly.

All staff in Austria and northern Italy work at entities certified in accordance with quality management standard ISO 9001:2015. 28.4% of the Austrian and Italian workforce is employed at entities certified to environmental management standard ISO 14001:2015. Furthermore, 29.8% of employees in Austria are working in accordance with the Group's environmental management system EMAS.

The Grid Segment, which employs 553 staff (previous year: 553), is certified to ÖVGW QS GNB 200 (quality standards for gas grid operators). Netz OÖ GmbH was audited pursuant to TSM P100 (technical security management) for the first time in the 2020/2021 fiscal year. The audit concerned industry-specific requirements pertaining to the assessment of gas and electricity grid operators with regard to the qualification and organisation of their technical units. In fiscal year 2020/2021, Netz OÖ GmbH was the first Group company to be certified to ONR 192500:2011 “Social responsibility of organisations” (CSR).

The Waste Management Segment is certified in the areas of quality (ISO 9001:2015), occupational health and safety (ISO 45001:2018), and environment (ISO 14001:2015), and as a qualified waste management operator (RAEF). Energie AG Oberösterreich Umwelt Service GmbH (Umwelt Service GmbH) was the first nationwide waste management company that implemented the current version of the EMAS validation (Regulation [EC] No. 1221/2009) at all its locations back in 2013.

The entities in the Czech Republic employ 1,990 people (previous year: 1,944) and are not subject to the Energie AG Oberösterreich Group QSE management system. In accordance with the requirements of the respective subsidiary in the Czech Republic Segment, two Czech entities are certified in accordance with the international standards ISO 9001:2016, ISO 14001:2016 and ISO 45001:2018. This means that around two thirds of the employees in the Czech Republic work in entities that are certified under quality, environmental and occupational safety standards.

The Group IT Services department of Business Services GmbH and Energie AG Oberösterreich Telekom GmbH (Telekom GmbH) are certified in accordance with the information security management standard ISO 27001:2015.

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