Letter by the Management Board About this report Business model Group structure Strategy Major sustainability issues Sustainability objectives Sustainability opportunities and risk management Quality, safety and environmental management Economy Environment Energy Segment Grid Segment Waste Management Segment Czech Republic Segment Holding & Services Segment Social affairs Security and quality of supply Positioning as a responsible company Customer orientation and satisfaction Regional responsibility Employees Staff levels and personnel structure Life and work at Energie AG Personnel and management development Maintaining the high quality of apprenticeship programmes Workplace health and safety Compliance OutlookLetter by the Management Board