Group-wide strategic and organisational project

A group-wide strategy and organisational project named “LOOP” was initiated back in March 2023. This project triggered active shaping of the energy transition towards a sustainable energy future. The second project phase was completed in the reporting period; the focus here was on successfully implementing more than half of the measures developed in the first phase of the project. The third and final project phase was launched in September 2024, ensuring the long-term implementation and complete handover of ongoing work packages and measures to the appropriate departments for finalisation.

Another significant milestone in shaping the transition to sustainable energy was the start of construction of the Ebensee pumped-storage power plant in October 2023. With its flexibility and storage capacities, this project makes a decisive contribution to improving security of supply. A further significant milestone was the investment in the Slovenian project company AAE Gamit, which will develop wind power and PV projects in Slovenia. The construction of Upper Austria’s largest agricultural PV plant for grassland and farmland represents a further step towards a sustainable energy future.

The creation of the new “Group Innovation” holding unit on 1 October 2023 saw the implementation of a further measure from the “LOOP” strategy project, establishing the basis for the on-going development of Group-wide innovation management to boost Energie AG’s innovative drive. The organisational merger of Telekom GmbH, Business Services GmbH and Customer Services GmbH paved the way for the implementation of another important measure to make even better use of strengths and synergies at the customer interface in the future, particularly in the Telecommunications and IT unit. The newly formed entity, Services und Digital Solutions GmbH, focuses on optimising customer processes by improving service quality and reducing waiting times through fully digitalised solutions with a high degree of automation. Beyond this, Group-wide digitalisation is being driven forward by bundling IT processes. The focus in the reporting period was on improving accessibility in customer service, with voicebot solutions being used for the first time.