The high level of quality, safety and environmental protection at the Energie AG Group is ensured by an integrated quality, safety and environmental management (QSE) system. Using modern instruments and methods, this system is integrated into the Group’s management systems with a focus on sustainability and maximum efficiency. The application of the ISO 9001 standard for quality management systems as a Group-wide standard contributes towards effective and efficient design, continuous improvement and transparent presentation of operational processes and procedures.

There is at least one QSE liaison assigned to all applicable Group companies and holding units. These liaisons are responsible for operational implementation of the QSE management system.

To ensure compliance with relevant environmental and occupational safety requirements, the uncertified companies are supported by environmental management standards ISO 14001 and EMAS (Eco Management and Audit Scheme) and the safety management standard OHSAS 18001.

The integrated QSE management system ensures the continuous improvement of the Energie AG Group’s services through the active involvement of executives, employees and customers. Regular examination from internal audits and independent external institutes guarantees top product and service quality, as well as the best possible processes for our customers and partners.

All Energie AG units that have adopted these externally certified quality, safety, environmental and health management systems have processes to identify negative impacts on the environment and employee health, which can then be prevented or mitigated accordingly.

All staff in Austria and northern Italy work at Group companies certified in accordance with quality management standard ISO 9001:2015. Around 30% of the Austrian workforce is employed at companies certified in accordance with the Eco-management and Audit Scheme (EMAS), while around 36% of Austrian and Italian staff work at companies certified under environmental management standard ISO 14001:2015. Almost one-third of our Austrian employees are at firms certified as compliant with the occupational health and safety management standard OHSAS 18001:2007, which will be certified to ISO 45001:2018 in the future.

The Grid segment, which employs 556 staff, has achieved certification under ÖVGW QS GNB 200 (quality standards for gas grid operators).

The Waste Management segment is certified to the following standards: ISO 9001:2015 (quality management), OHSAS 18001:2007 (safety management), ISO 14001:2015 (environmental management), EMAS III regulation, qualified waste management operator (RAEF). It is compliant with EU regulation in accordance with Article 6 of Regulation (EU) No. 333/2011 and has a product potential certificate as per ISO 14024.

The Group companies in the Czech Republic employ 1,940 people and are not subject to the Energie AG Group QSE management system. Depending on the relevant holding company’s quality management requirements for its water or heat activities, the Czech companies are certified under Czech standards ČSN EN ISO 9001:2016 (quality management), ČSN EN ISO 14001:2016 (environmental management) and ČSN OHSAS 18001:2008 (safety management). Around two-thirds of our Czech personnel work at companies certified under quality and environmental management standards, while more than half are employed at firms certified under safety management standards.

Energie AG Oberösterreich Business Services GmbH (Business Services GmbH), the Group’s IT services and Energie AG Oberösterreich Telekom GmbH are certified in accordance with the information security management standard ISO 27001.